Caylos (“we,” “us,” “our”) is committed to protecting the privacy and security of our franchisees and potential franchisees. This Franchisee Privacy Statement outlines how we collect, use, disclose, and protect personal information when you inquire about or enter into a franchise agreement with us.
2. Information We Collect
We may collect and process the following types of personal information from potential and existing franchisees:
Contact Information: Name, email address, phone number, postal address, and business contact details.
Application Information: Details provided during the franchise application process, including financial information, business experience, and other relevant personal and professional details.
Transaction Information: Information related to your franchise agreement, payments, and transactions with Caylos.
Communication Records: Records of communications, including inquiries, feedback, and correspondence with us.
Compliance Information: Information necessary for legal and regulatory compliance, such as background checks and legal filings.
3. How We Use Your Information
We use the information we collect for the following purposes:
Franchise Application Processing: To evaluate your suitability as a franchisee, assess your application, and carry out necessary due diligence.
Franchise Relationship Management: To manage and support our ongoing franchise relationship, including providing operational support, training, and communication.
Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal obligations, including conducting background checks and maintaining records required by law.
Marketing and Communications: To provide you with information about franchise opportunities, updates, and other relevant communications, if you have opted in.
Business Operations: To conduct internal business operations, including financial management, reporting, and analysis.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information in the following ways:
Service Providers: With third-party service providers who assist us in the franchise application process, background checks, financial services, and other business operations, provided they adhere to strict confidentiality agreements.
Legal and Regulatory Authorities: When required by law, regulation, or legal process, or to protect our rights, we may disclose your information to government agencies, regulators, or law enforcement.
Corporate Transactions: In the event of a business transfer, merger, or acquisition, your information may be transferred as part of that transaction, subject to confidentiality obligations.
5. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your information, or to object to certain processing activities. To exercise these rights, please contact us using the details provided below.
6. Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system can guarantee absolute security, and we encourage you to take appropriate precautions when sharing information.
7. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this statement, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Changes to This Statement
We may update this Franchisee Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Franchisee Privacy Statement or our practices regarding your personal information, please contact us at:
